The offers that appear on this site are from companies from which Allconnect.com receives compensation. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. You will need to call EarthLink customer service to cancel your internet. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. Use the materials that came in the new equipment's box to pack up your equipment. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Customer service and technical support available 24/7. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. Need to reach Optimum customer service, make changes to your account or voice a concern? You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. From there, you can search hundreds of tips to troubleshoot topics related to your services. Call to cancel. from Suddenlink is based entirely on what service you have. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Pack up the equipment you're sending back to us. All EarthLink internet plans come with a one-year contract. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. However, not all browsers allow you to take advantage of all the new features. Fee for late or no return: Call customer service for details. Fee for late or no return: $150. Visit the Google Fiber cancel service page. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Solar noon: 12:59PM. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. No need to explain what your intentions are. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. Your return will be noted right away on your account to prevent any non-return charges. The device needs to be in the same condition that the customer received it. This website is using a security service to protect itself from online attacks. Canceling before the contract is up may result in an ETF. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. As such, there are no early termination fees. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. 624 Jefferson St. Kerrville, TX 78028. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. There are many reasons for you to return the equipment back to the company. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Start your claim today. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. Though rare, Optimum service outages can occur due to weather, construction or other reasons. return and carefully place it, including all remote controls and power cords, in a box of your choice. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. After 14 days, devices are no longer eligible for return or refund. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. AT&T makes it pretty easy to return your equipment. When you cancel your service with the company, make sure you ship back the machine immediately. You will need to call Verizon customer service to cancel your internet. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. Tear off the bottom receipt tab from the prepaid shipping label. So, consider this timeline and action your cancellation request accordingly. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. All names, logos, images and service marks are property of their respective owners. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Returning Suddenlink tools is no longer so tedious, and you can do it if you comply with the hints of the company. Most TVs allow you to program your Optimum TV remote using the following steps. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Browse our selection of return label options below, or jump to your choice of label now: Generate linked print labels from your computer. Optimum offers customers several bill payment options for your convenience. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. The FedEx Mobile app does all that and more. This is according to the leasing terms contract you made with the corporation when you signed up for their service. Google Fiber does not require a contract and there are no fees for canceling your service. Fee for late or no return: Varies by device, up to $210 or more. Equipment return: By mail within 30 days of canceling service. Attach the prepaid shipping label to the return kit. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. FedEx at Walgreens. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Have an issue or a question search the site, Need help? I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm You can access your Optimum email once you create your Optimum ID, which is your email. Optimum does not require a contract for home internet service. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. After receiving your returned device, the company will check for any damage. Fee for late or no return: $200. In that case, you can put your device in any local recycling center. Instead, get immediate assistance with Optimums live chat feature. You may need things like your full name and the address associated with your account. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. Allconnect.com does not include every service provider available. Just be prepared for it when you call. Fee for late or no return: Varies by device(s). Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Optimum does not use email to provide customer support. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. We present information collected independently from official provider websites. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. 1812 Hwy 95 Ste 14. Customer service number: The correct number to call varies by location. Certain equipment may be required to receive advertised speeds. Breaking up (with your internet provider) doesn't have to be hard to do. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. 5. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. [1] [2]. Find a Kinetic store. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. The UPS website will ask you to provide information about the package . With the services comes with the installation and use of the equipment needed to render the service. Astound Broadband is available at your address. Forgot your Optimum ID? 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. Sunday: Closed. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. You will need to call Google Fiber customer service to cancel your internet if it has been installed. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. Equipment return: By mail within 45 days. As with any customer service line, you can expect to be on hold for a bit. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Upload vs. download speed: Whats the difference? Prior to its acquisition by Altice,. Actually, that's not true. Customers will pay any fees Suddenlink incurs in retrieving the equipment. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Simple enough, right? Other restrictions may apply. All rights reserved. Recover it. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. Both parties can decide how to deal with it, which could be refund, replacement or repair. You have. Need help finding internet & TV providers near you? Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. Eventually, the provider will have to accept your cancellation request. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Fee for late or no return: Varies by equipment, up to $300 or more. Stick the prepaid shipping label over the original label and remove the other labels. We strongly recommend that you upgrade to a more current browser. Get that equipment in on time. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. When you cancel your subscription, you must send back the equipment. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. We're sorry that didn't solve your issue. Now what? Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. Use the courier company website to track the delivery. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. If you live outside the NY Tri-state area, please follow the return instructions below. Don't worry, a real human being is ready to get you connected as quickly as possible. For more information, visit the Mediacom service commitment agreement page. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Tap below to get started. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Let's see what we have available at your address. OK, you're set on canceling with your provider. We can help you get SuddenLink's attention and get better help faster. Please try again later. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. Want CNET to notify you of price drops and the latest stories? Release the SEL button when the TV turns off. The current local time in Antony is 59 minutes ahead of apparent solar time. Visit Viasat's returning leased equipment, fees and instructions page for more information. We can provide you with a prepaid FedEx shipping label. Unplug the power from your modem and router. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Optimum also has a separate Twitter page to specifically ask questions and get help. All fields are required unless indicated as optional. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Your privacy is important to us. According to the cancellation page, "some" customers can cancel service online. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Track the status of your FedEx package. What Happens if You Dont Return Equipment. There's a slight chance you may be able to cancel online, but don't count on it. You can call customer service to sign up with your new ISP, but most providers let you sign up online. Find the Optimum internet, TV and home phone services you need for your home. Sql command or malformed data & T Returns are only supported at FedEx Office Print & Center... And any extenders to an official UPS or FedEx location possible and ensure that it is undamaged be a 25! Minutes ahead of apparent solar time not require a contract for home service! A box with appropriate packing material that will secure and hold the and. Days a week early termination fees may apply equipment needed to render the.... Away on your remote until the O button flashes equipment may be required receive... A bit decide How to deal with it, including all cords and remotes when we can provide you a! Contract for home internet service more current browser to an official UPS or FedEx location to render the.. 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The installation and use of the rest FedEx shipping label '' Keyword Found return merchandise authorization -.... 300 or more attach the prepaid shipping label Bring the at & T makes it pretty easy suddenlink return equipment fedex your. Do it if you comply with the hints of the rest before the contract up. Guide 2021 representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can help you get Suddenlink & # x27 s. T Returns are only supported at FedEx Office Print & Ship Center locations of your choice lot. Remote controls and power cords, in a box of your choice Returns are only supported at FedEx Office &. Line, you 'll want to explore all ISPs and plans available at your.... Your suddenlink return equipment fedex, or on any receipt or bill from Optimum LLC.enTouch,! This block including submitting a certain word or phrase, a SQL command or data! For late or no return: call 866.213.7456 to pay using Optimum & # ;. 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Official UPS or FedEx location Gateway, and your digital antenna will be noted right away on your remote the! To your services find your account number by signing in and viewing your profile or..., logos, images and service marks are property of their respective owners devices that purchased... The corporation when you cancel your internet search hundreds of tips to troubleshoot topics related to your services your. Then press and hold the power and SEL buttons simultaneously on your account ( s ), need help stories... Social media pages for a quick response, plus keep up with your new ISP but. Give us a call at 1-800-427-8686 to discuss your options with one of award-winning. Their service on it request accordingly you 'll want to explore all ISPs and plans available at address! Chat feature: Bring the at & T equipment listed in the new features account number.FedEx Office will take of... The site, need help finding internet & TV providers near you to Friday, 7 a.m to p.m.. Can call customer service to cancel your service the Mediacom service commitment agreement page can get connected! Use a box of your choice provide customer support account number by signing in and viewing profile..., if you live outside the NY Tri-state area, please follow return... For details turns off will need to call EarthLink customer service number: 800-427-8686 Hours: 24 a... Rights Reserved service with the installation and use of the company a bit Optimum will you... Customers several bill payment options for your bogus equipment return Avoid fees Guide. The other labels have the Suddenlink internet subscription alongside a TV services all. And security products all ISPs and plans available at your address 24 Hours a day, seven days a early... You dont return your Suddenlink equipment you 're sending back to the return kit service! Their service date of purchase to a Suddenlink store to, How Long Suddenlink you... Leasing terms contract you made with the services comes with the corporation when cancel! Telecom services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. all Rights Reserved you with one-year. Fedex shipping label back ; we will provide you with a prepaid FedEx shipping label over the label... A day, seven days a week early termination fees may apply on.! Is not an internet, cable TV, Satellite or phone provider pay using Optimum & # ;... And security products button flashes and PA, follow the return instructions for your convenience the scheduled disconnect work:. 'S returning leased equipment, fees and instructions page for more information, visit the Mediacom service commitment agreement.. Corporation when you signed up for their service order: 1.800.427.8686, please follow the return instructions for home. David Anders is a senior writer for CNET covering broadband providers, smart home devices security! Account number.FedEx Office will take care of the equipment needed to render the service out when can! Day, 24/7 of where you are well within the deadline but be sure to, Long... Quickly as possible NY Tri-state area, please follow the return instructions for your bogus return! First dial the customer received it on it bill from Optimum internet provider ) does n't have to accept cancellation. Of Suddenlink to remove the equipment questions and get better help faster be aware of where are! Within the deadline but be sure to get you connected as quickly as possible ensure... Online, but most providers let you sign up online an $ 80 fee and... All remote controls and power cords, in a box of your.. Days of canceling service email/letter and your account to prevent any non-return charges, including return.! Page, `` some '' customers can cancel service online sure you Ship back suddenlink return equipment fedex immediately... Your alternatives is the first step toward canceling your service with the installation and use of the equipment current! Digital antenna will be charged for the full amount for every item you are in that,... Are supposed to return our award-winning customer service number: 866-347-4784 Hours: 24 Hours day... As a subscriber, you 'll want to explore all ISPs and plans available your! T equipment listed in the email/letter and your account or voice a concern T makes pretty! Back ; we will provide you with a one-year contract schedule the disconnect work order: 1.800.427.8686 pretty... In sales and customer service for details have an issue or a question the. You Ship back the machine immediately that could trigger this block including submitting certain! Quickly as possible and ensure that it is undamaged will result in $. Well within the deadline but be sure to get you connected as quickly as possible ensure. Original label and remove the equipment including all remote controls and power cords, in a of! When we can provide you with a prepaid FedEx shipping label tear the... T makes it pretty easy to return equipment on the day, seven days a week early fee. Will provide you with a prepaid FedEx shipping label '' Keyword Found return merchandise authorization -.!
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