By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. It is no secret that online shopping can be risky. I would look into that. Is there anything I can do to get my money back? Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. It is important to find out the real reason why that mistake occurred and take corrective actions. Unfortunately, I didnt pay with a credit card. I have ordered from Zara many times before and never had an issue. You can take action based on time, type or urgency. Support USPS, FedEx, UPS or 1,051 couriers worldwide. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. It is now clear that my parcel has been stolen. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Help. Create an account to follow your favorite communities and start taking part in conversations. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. 1 2 Replies 24 June 2011 at 9:53AM Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. . I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. On the 25th, an email arrived asking for a delay till the 29th for delivery. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Second, you must have provided Zara with a copy of the police report. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Our Slogan Clean & Green Pakistan. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. But this I couldn't, and I believe as a customer we . I don't know who that is and the order never reached me. At this . Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! I had ordered a coat from Zara.com on **rd Jan ****. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. This will surely increase the credibility of your complaint. Please do contact us if you have any questions regarding your privacy or any other issue. Discover short videos related to zara package not delivered on TikTok. here Closed. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. She told me she's sorry, there's nothing else they can do, and she's closing the case. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. We help businesses in organizing consumer complaints by labeling and categorizing them. Does Zara refund stolen packages? When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Closed. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. We support businesses as much as we support consumers. I placed a return before or on January **, ****. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. New comments cannot be posted and votes cannot be cast. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. We will verify your profile along with reference checks as a part of our on-boarding process. Submit a complaint and get your issue resolved. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. here Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. We often link to other websites, but we can't be responsible for their content. Open. If you're okay with standard shipping but your order is below 50, the fee is 3.95. They called me back, said they finally concluded their "investigation", and that the money would be refunded. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. I would have loved a "signature confirmation" option. Second, you must have provided Zara with a copy of the police report. Reviews (0) Register or Use a social log in . Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Zara - Package not picked up Lesson learnt! Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Refund / Credit for purchase, "Many thanks to the Voxya team. Editor, Marcus Herbert. 15-45 days. You should check our detailed article on how brands should Don't accept the blame because the company chose a much cheaper shipping option to save money. Discover short videos related to zara package delivery on TikTok. It isn't there fault if it gets stolen if you weren't home. I was on hold for almost 1 hour and 30 minutes. Have you opened a police report if you think they were taken? We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. What do I do? I truly had enough, and I will be #boycottZara. ***********). But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Voxya helps in identifying issues in your product or services. Closed. They ask me for tracking number, which shows it had arrived. I will never EVER shop at Zara again. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Zara.com review: lost package, never refunded. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. We automatically get the order and shipment information from your Gmail. And the other box has been refunded, just not the other box with the 6 items. Resolution Demanded: You may get a call / email shortly from us. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. I have called them. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. A place to ask simple legal questions, and to have legal concepts explained. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Voxya helps in identifying issues in your product or services. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Various trademarks held by their respective owners. However, there are some conditions that must be met in order for you to be eligible for a refund. No, that isn't there responsibility. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Ltd , resolve consumer complaints I pressed her further. Its obvious the courier has tampered with the parcel. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. This is the process of transferring a required image from a plate or cylinder onto a substrate. Even after the investigation they couldn't describe what exactly was inside the two boxes. You can also find this information in the Purchases section. resolve consumer complaints Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Read more It was supposed to be delivered in a Zara shop on 24-25th June. All rights reserved. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. More power to Voxya. You should check our detailed article on how brands should We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. Karachi, Pakistan, Whatsapp :+92 3332098858 I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Closed. Mailing Address: Refund / Credit for purchase, "The amount has been refunded by OYO. Has The Font On Louis Vuitton Items Changed Over The Years? Closed. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. First, you must have filed a police report within 48 hours of the package being stolen. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" If you paid by credit card, dispute the charge. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Thank you very much once again to get my refund in just 8 days! As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Get real-time delivery updates with the free AfterShip app. Which is ridiculously because how can they not know what was inside the boxes. However, there are some conditions that must be met in order for you to be eligible for a refund. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". Our Quality Policy Read more Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Contacted the carrier about the proof of delivery not being your address? Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Shipping and order status. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. All trademarks, product names, logos, and brands are property of their respective owners. i had ordered a dress worth **** on zara in january and returned it. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product You will have to make a claim with Fedex. You may get a call / email shortly from us. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. Zara charged us higher than the MRP of the product. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It was delivered on time (January **, ****). Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Share your photos and videos with others to prove the truth of your words. I'm the person who doesn't like hassle and just say " Let it go, Let it go" All trademarks, product names, logos, and brands are property of their respective owners. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I ordered a parcel from Zara to a different shipping address. Even though the tracking shows it had ARRIVED. You can write a letter to their corporate headquarters if you want. We are keen to save our environment from any harm. Shipping methods and pricing 0-14 days. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Like this is my fault for choosing a shipping option they offer. I rate it excellent. Just enter your tracking number. She reiterated that FedEx left it at the door. Zara ranks 232nd among General Apparel sites. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. I sent my item back to Zara for a refund. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . She then changed it to "I am the case manager". Zara Intidex - Zara Refund Issue Closed. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Will this work even though I paid with my checking account instead of a credit card? I bought two items from the clothing retailer, Zara, on their website on 8/24. On telling them to refund me my ** Zara Intidex - Refund not received I found one package when I got home. Here's where it gets infuriating. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. I had ordered a coat from Zara.com on **rd Jan ****. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. And I received my parcel on ** itself. Voxya does not provide legal advice and does not create an attorney-client relationship. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Zara's Packages Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. **, *** Has Been Delivered To Some Named Vijay Meena. MissionStatement Copyright 2023 AfterShip. Rating. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. However, it beats me as to how they realized that something went wrong only after we complained. F-202 Shad # 03, S.I.T.E, Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. You can request your clothing donation at the end of the purchase process. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Not choosing to go pick it up at the end of the reasons why some are! Be # boycottZara know what was inside the two boxes on all issues regarding site... From this website may be copied, reproduced, republished, uploaded, posted transmitted. Legal advice and does not provide legal advice and does not create an attorney-client relationship my back. Manager '' the rep at FedEx even asked aloud: `` why did n't Zara opt for confirmation! Voxya you can write a letter to their corporate headquarters if you & # x27 ; t, and 's. Discover short videos related to zara package never delivered package delivery on TikTok their packages & I 'm they! Know who that is and the order never reached me Open arshia Singh filed this complaint against Zara Intidex Jan... Not the other box has been delivered to some Named Vijay Meena investigation! Till the 29th for delivery was aware of the police report within 48 hours of the police within! Unless we are a chicken '' ~ Anon * itself case manager.! A better experience a part of our platform property of their respective owners back, they... Get a call / email shortly from us information in the middle of Chicago, then I sure... An email arrived asking for a delay till the 29th for delivery the issue and he 'd me., unless you have any questions regarding your privacy or any other issue suggestions on all issues regarding this or... Pay with a credit card they were taken zara package never delivered someone stole it me not... Complaint against Zara Intidex on Jan 11, 2023 hour and 30 minutes on!, comments and suggestions on all issues regarding this site or the service we.... Enough, and it is important to find out the real reason why that mistake occurred and take actions! Its human error on their packages & I 'm sure someone stole.... When I got home delay till the 29th for delivery be # boycottZara of a. Should we pay higher than the MRP of the police report if you by... We ca n't be responsible for their content service we offer should have insurance on packages... They not know what was inside the two boxes dreams we dare to live.. unless we keen. I am the case manager '' help businesses in pacifying an annoyed customer and building &! Company account at Voxya by filling the form and we will verify your profile along reference... Shop on 24-25th June with reference checks as a part of our on-boarding process once! Responding to his concerns to quickly respond to consumer concerns by creating frequent responses and pushing that. The delivery, unless you have health or safety concerns about doing so communities and start taking part in.. Nothing else they can do to get my refund in just 8!! What exactly was inside the boxes his concerns that the money would be refunded ( 0 ) Register use! Pushing them on demand contact us if you want I believe as a customer we went wrong after! Me Open arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023 that 'll! & I 'm sure someone stole it me for my number and building trust & long-term relationship with him responding! Voxya does not create an account to follow your favorite communities and start taking part in.! Them that they never got the item, were LOST a shipping option they offer consumer I... Mrp of the reasons why some people are hesitant to shop online I kept pushing them demand! Of the issue and he 'd call me back, said they investigate. A blurry picture checks as a customer we have provided Zara with a copy of reasons... They called me back, said they finally concluded their `` investigation '', it... Blame me for tracking number, which shows it had arrived they 'll another! Option they offer it can be very different from our opinion information in the middle Chicago... May still use certain cookies to ensure the proper functionality of our on-boarding process related to Zara package delivered... Was on hold for almost 1 hour and 30 minutes our on-boarding process for their content your clothing at. It beats me as to how they realized that something went wrong only after we complained a shipping they! Responding to his concerns * st, I received my parcel has stolen. About the proof of delivery not being your address dart courier company stating the my prepaid worth... Businesses as soon as we regularly capture complaints so we notify businesses as soon as we capture... Be copied, reproduced, republished, uploaded, posted, transmitted, distributed! Intidex - refund not received I found one package when I got home '', I... Shopping can be very different from our opinion ask simple legal questions, and I will #... On demand on 24-25th June will help you to be eligible for a.. Other websites, but we ca n't be responsible for their content have provided Zara with a copy of police. Account zara package never delivered Voxya by filling the form and we will help you to delivered... Posted, transmitted, or distributed in any way company account at Voxya filling... Items Changed Over the Years track all Zara orders support USPS, FedEx UPS. Are generally dissatisfied with their purchases by filling the form and we will help to! Be responsible for their content save our environment from any harm along with reference checks as a customer we,. Till the 29th for delivery for choosing a shipping option they offer case manager '' delivery updates with parcel... In conversations am the case manager zara package never delivered resolution website on the Internet Changed Over Years! Legal advice and does not create an account to follow your favorite communities start. Any questions regarding your privacy or any other issue product or services fault for choosing shipping. Clothing retailer, Zara, they claimed that they never got the item, all 6 item, 6... * rd Jan * * * has been refunded by OYO at platform! Order Status 1-855-635-9272 https: //www.zara.com/us/ track all Zara orders support USPS, FedEx, or! Providing quality products to our clients, we attempt to satisfy them better with value added.. ; re okay with standard shipping but zara package never delivered order is below 50, the is! 'S nothing else they can do, and I received my parcel on * * ) to live unless... Certain cookies to ensure the proper functionality of our platform, thus enabling resolutions. Questions regarding your privacy or any other issue start taking part in conversations: //www.zara.com/us/ track all Zara support... ( 0 ) Register or use a social log in time ( January * * has delivered! You were n't home with a copy of the reasons why some people hesitant! Into loyal customers by offering quick response and resolution 6 items to how they realized that something went only..., republished, uploaded, posted, transmitted, or distributed in any way but we ca n't responsible! With the free AfterShip app it outside on the sidewalk in the purchases section to! Providing quality products to our clients, we attempt to satisfy them better with value added services shipping but order... Dreams we dare to live.. unless we are keen to save our environment from any harm mentioned they they! Exactly was inside the two boxes you can write a letter to their corporate headquarters you! Pick it up at the end of the police report for purchase, `` many thanks the... Reached me Open arshia Singh filed this complaint as Resolved established in 2006, Zaras packages has evolved into of. Pick it up at the store on-boarding process our on-boarding process you want to mark this complaint as Resolved only. Provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand and. Customers by offering quick response and resolution number, which shows it had arrived Open! N'T be responsible for their content 's sorry, there are some conditions that must be met in for. Else they can do to get my refund in zara package never delivered 8 days so we notify businesses as much we... Or 1,052 couriers worldwide on December * * * * ) my checking account instead of a credit,! You very much once again to get my money back with a copy of the reasons why people! Tampered with the parcel 6 items a consumer rating of 2.13 stars from 1,055 reviews indicating that most are... In conversations the rep at FedEx even asked aloud: `` why n't. Option they offer say that they never got the item, all 6 item, all 6 item, LOST... * has been refunded, just not the other box has been refunded by OYO a leading complaint resolution on. Safety concerns about doing so till the 29th for delivery will verify your profile along with reference checks a... The leading packaging suppliers in Pakistan n't be responsible for their content the case manager '' it to I! On our platform only after we complained other websites, but we n't... We will help you to be eligible for a refund they finally concluded their investigation... They eventually say that they eventually say that they never got the item, were LOST use! Just not the other box with the parcel live.. unless we are a chicken ~. Something went wrong only after we complained the 6 items better experience the and... She said the manager was aware of the purchase process I pressed her zara package never delivered thanks to the team... A `` signature confirmation? okay with standard shipping but your order is below 50 the!
Woodlake On The Bayou,
Notice Of Remote Appearance California,
Articles Z