One questioned the refund policy on season tickets and another stated the Gunners' hopes of qualifying for the Champions League by finishing in the top four are already over. No, the available windows to submit a transfer request will be advertised on Arsenal.com. A. Arsenal Membership Terms and Conditions 2022-23 (extract regarding Family Enclosure), Ground Regulations for concerts at Emirates Stadium. All Rights Reserved. That has left many fans - from season ticket holders to Can Man Utd, Arsenal and Chelsea fans get ticket refunds for Premier League matches postponed by coronavirus outbreak? Memberships with Disability Access (previously Purple Membership . All that to say its possible you may be able to find tickets to away games via the opposition clubs website (often they have their own membership scheme or will at least require registering). This requirement of a membership for each ticket request is a requirement of Arsenal for all supporter clubs, so there must be an associated membership for each. There may also be occasions when this service will be used to refund our other membership levels when it hasn't been possible to refund their method of payment directly. Buying a Ticket on Ticket Exchange: Ticket Exchange gives Silver, Red, Cannon and Junior Gunner Members even greater chance of attending games they want. View tickets. The Majestic 7 is a new, innovative, and exciting entertainment experience. Q. Since the 2020 season, Arsenal have changed to sending us digital tickets, which makes distribution easier for everybody. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source. Premier League. Tickets for our home games are unlikely to get to General Sale and are often only available for our One Hotspur Members. Arsenal vs Everton Same Game Parlay Picks. With Arsenal, the club only accept refund requests if initial communication is made no later than 72 hours, or three days, before a fixture so requesting your money on the day wont be acceptable. 16:00 - Emirates Stadium, London, London, GB. Arsenal America was formed in August 2001 by several fans of Arsenal Football Club who realized that Arsenal had no official supporters club in the United States. Welcome to The Arsenal Ticket Exchange, where Season Ticket Holders who are unable to attend a game can sell their tickets to fellow Arsenal Members. To inquire about a licence to reproduce material, visit our Syndication site. This behind-closed doors credit will be in addition to the two unused cup credits already due to general admission season ticket holders. Season ticket holders and Platinum (read: club-level) members with the away scheme 99% of the time snap up all the away tickets when they become available because theyre awarded credits for away games. To see all content on The Sun, please use the Site Map. Nothing beats the atmosphere, drama and passion of a matchday. To open a menu item's submenu, press the space bar. Know About Warzone 2 & Modern Warfare 2 Season Three: Season Two End Date! You will have to wait for the next window when the service is available before you can resubmit a withdrawal request. Will I be notified if my withdrawal request fails? What To Do If iPhone Keeps Restarting Itself? Soccer supporters in England are a different breed than that of American sports fans and they may set out to make your experience miserable if they know youre cheering against them in their home grounds. 11:57 EST 22 May 2020 Any member found guilty of re-selling, attempting to re-sell, or giving tickets away will be 100% BANNED from Arsenal America for life. A. You wont be able to transfer the funds and will be prompted on what field has been completed incorrectly which will need to be rectified before proceeding to request a withdrawal. For debit/credit card refunds, the card and the cardholder must be present otherwise the purchase will be refunded onto an Arsenal gift card. Q. Arsenal FA Cup ticket prices on the resale market can vary based on several factors such as the location of the ticket in the stadium, the round of the FA Cup and the importance of the match. Step 8: Should they wish to be reassigned to another Season Ticket holder, simple click re-assign, where the My Network list will pop up to select from. And occasionally some clubs have a neutral zone where pretty much anyone can get tickets. Tom Caldon For Mailonline Ticket Compare can ensure you get the tickets to your chosen game and avoid disappointment. Information regarding season ticket and membership renewals for next season will be updated as soon as we have more clarity on future possible . Step 7: Select the desired seats individually and click Addto add these to your basket. Highbury House A club statement read: "As a result of recent Government statements and Premier League discussions it is now sadly inevitable that due to the Covid-19 pandemic our remaining home and away matches of the 2019/20 season will be played behind closed doors, with no fans present. Tickets start from just 15 for Adults and 10 for Juniors. The purpose of the blogs and articles is to keep you updated using vivid formats and interesting styles so that significant information stays in your mind. Copyright 2023 The Arsenal Football Club plc. Highbury House 2023 Arsenal America. To close a submenu press the escape key. We aim to provide our readers with an informative detail about the viral stories that have been occurring around us. Ticket Pick Up This is the easy part. By The following list, whilst comprehensive, is not exhaustive . Thereafter, please check your bank/building society account. View Tickets. Members can only purchase one ticket per membership for . 20:00 - Emirates Stadium - Emirates Stadium, United Kingdom. If you need to update your membership details then click here. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source. 75 Drayton Park The Gunners say it is 'sadly inevitable' the remainder of the campaign will be played out behind closed doors, with the Premier League planning to resume before the end of June. Back for 2022-23 - first fixtures booking now! Nottingham Forest FC vs Arsenal FC. The Exchange provides Season Ticket Holders with a secure and convenient platform to resell tickets to fellow Arsenal members. Sky TV may yet need to select which matches will be televised in the UK for the weekend youre attending. Arsenal Ticket Information. Copyright 2023 The Arsenal Football Club plc. Only Silver, Red, Cannon and Junior Gunner members can buy tickets via this service. "These unprecedented times have changed so much in all of our lives and although the UK Government strategy means that we now intend to complete the 2019/20 season respecting new parameters, we are disappointed at the prospect of fans not being at matches in the near future. If you are not selected for tickets, you will receive an email notifying you as such. A third simply said . Current Silver, Red, Cannon and Junior Gunner Members are eligible to use this service. All requesting members are strongly advised to stay abreast and up to date with the latest COVID-19 travel requirements, restrictions, testing, and vaccination requirements. No one knows yet when well know who is approved for the first couple of games since theyll fall within the 10 week window. All updates will continue to appear here on Arsenal.com and across our social media. Gold Membership Terms and Conditions 2022-23 (extract regarding disability) Yes Do I still get attendance trophies if I sell my ticket on the exchange? A. Digital Pass 6. 2023. I am a Season Ticket holder in the Family Enclosure, how can I use Ticket Transfer? What is Cashback? 19. Help us improve this article with your feedback. 75 Drayton Park Get Britain's best-selling newspaper delivered to your smartphone or tablet each day - find out more. This website has the most current details and it is up to the ticketed parties to ensure they know the current information to keep themselves and all others safe. A. Club Level Advance Purchase Scheme Terms and Conditions - 1st February 2023 onwards, My Arsenal Rewards Membership Terms and Conditions All you have to do to obtain your refund for a HOME ticket is send a letter, fax (F/ 0207 704 4161) or email (boxoffice@arsenal.co.uk) from the registered email address of whoever bought the Arsenal football tickets to the club Box Office - making sure you . Q. . Read our coronavirus in sport live blog for the latest news & updates. Ticket Allocation Tickets are granted on a first come first serve basis. Therefore, the Emirates club said they will reimburse supporters who have already paid for their seats. We are here to listen and help as best we can. To open a menu item's submenu, press the space bar. Doing so is considered ILLEGAL by law of England and Wales under Section 166 of the Criminal Justice Act. This menu is keyboard accessible. Arsenal Football Club A. We will notify you that we have received your request via e-mail. The Cashback service will be available throughout each season during designated periods. Can I use a non UK bank account to withdraw my funds? If the event is cancelled then you will also receive a complete refund. The description will show as Arsenal Football Club. Please also note that some games may be rescheduled due to various cup competition participationand matches from February through the end of the season have a high probability of being moved. We're not a ticket seller, we're a supporter . League One side AFC Wimbledon asked season-ticket holders to donate the money they would receive as part of refund and put it towards supporting the Dons. Avenell Club Membership Terms & Conditions 2022-23. Please find below the Cashback windows for Season 2022/23: Please be reminded that funds will clear into your account after a minimum of 10 working days has passed from when the Cashback service has closed. Full details and timings will be communicated directly to fans. Here at Gudstory, we focus on delivering our readers with the latest information about everything. Arsenals away ticket policystates the following in regards to these types of members transferring away tickets: In the event that you are unable to use any Away Match Ticket then you may transfer that Away Match Ticket(s) toa natural person who is known to you personallyand who would be entitled (under the Terms and Conditions of Entry and otherwise, and further, in accordance with such eligibility criteria for each Away Match as determined in the sole discretion of the Club) to purchase such Away Match Ticket and attend such Away Match PROVIDED THAT: We highly recommendnotusing 3rd party services like StubHub as these resellers are offering tickets for above face value which is highly illegal in the UK. Copyright 2023 The Arsenal Football Club plc. These sellers are authorised to sell official tickets or packages to our matches. We will get back to you as soon as possible. Home Solutions. Away Match Ticket Terms & Conditions (Match-by-Match) - 2022/23. Set your dining and hospitality preferences online. This could result in the match date moving from its current day and time to anywhere from Friday to Monday on the same weekend. Step 2: Then, click on Match Ticketsat the top of the page. PLEASE NOTE: BUYING AN ARSENAL AMERICA MEMBERSHIP DOES NOT GUARANTEE YOU TICKETS. Free parking. The campaign of the season came to an unexpected at halt due to coronavirus with the Gunners still have to play fou Club Level Season Ticket Terms & Conditions 2022-23 Arsenal Fixture and Ticket Alerts. Memberships for Adults. Sky TV may yet need to select which matches will be televised in the UK for the weekend youre attending. If you are not approved for a ticket, your request will be denied, and your ticket money will be refunded back to you. Executive Box Waiting List Terms and Conditions - 1st February 2023 onwards, Disability Access Season Ticket Waiting List Terms and Conditions, Ground Regulations 2022-23 Ticket requests open within hours of the schedule being released each season. Click here to login and use this service for any sold out home fixtures. Modified on: Sun, 22 May, 2022 at 1:38 PM. . 2,500. Q. I have several members in My Network; can I use the Cashback service for them? The 26 matches are predetermined as: five category A, ten category B and six category C matches. The football club initially refused to refund the tickets, but is now doing so as a 'one-off gesture of goodwill'. These requirements have been put in place to protect our members, and to ensure that everyone has a great experience from ticket request to match day. Book your Arsenal tickets & hospitality with P1 Travel. Arsenal America and Arsenal FC are not liable for any monies lost in such circumstances. List of 9 Best iPhone Cleaner Apps For You. At what age can i bring a child to a game? Newcastle United vs Arsenal St James' Park, Newcastle upon Tyne, United Kingdom. In the highly unlikely case you do not receive the tickets you ordered in time for the match, we will refund 100% of your money back, plus we will offer you a credit worth 50% of your original purchase towards another match. Click on the required blockto view specific available seats. Youll be asked to pay the full amount for the ticket as a deposit. Step 1:To access Ticket Exchange, visit www.eticketing.co.uk/arsenaland click the Log In button in the top right-hand side of the screen. It truly means the world to all of us. The Gunners say it is 'sadly inevitable' the remainder of the . If youre wanting to purchase a season ticket for the upcoming season youre out of luck due to the jam-packed waiting list and the fact one will cost you in between 891 and 1768.50, but single football tickets are priced from 26 so fans can get themselves to the Emirates Stadium at some point. If a problem occurs prior to when it's too late, Arsenal will give you a full refund. Step 5:To view available seats via the Ticket Exchange, you will need to toggle on Include Tickets Posted on Ticket Exchangefrom the left-hand side menu. The Gunners have four home fixtures and six away left in the current campaign, which has been suspended due to coronavirus. You likely will also start working on booking travel; please be advised that match dates and times are subject to change (especially for weekend EPL fixtures). Now Digital Members based in China, Indonesia, Malaysia, Vietnam, France and Spain can select to receive their monthly Membership newsletter in their local . Check out our exclusive Wallpapers for desktop and mobile today! Q. Cashbackcan be used by Platinum and Gold members and provides a way of reimbursing Members who have accrued monies via Ticket Exchange by withdrawing the proceedsof successful seats sold via Ticket Exchange and transferred in to your chosen bank account. Digital Membership Terms and Conditions, General Admission Season Ticket Waiting List Terms and Conditions I live overseas how do I get my cashback funds? We take ticket requests for all home matches (EPL, Europa League, FA Cup, and League Cup). Ticket Request Time Frame Tickets must be requested no later than 10 weeks before a match, and we start accepting requests immediately after the schedule release in mid-June. . Ticket Request You must log into your Arsenal America account under the ticket request option and request tickets through the Ticketing Page. Buy a ticket for a chance to win a trip to the Rome, Italy premiere of FAST X. Club Level Match-by-Match Ticket Terms & Conditions - 2022/23 How do Silver/Red members buy away tickets? its just not worth it. All Arsenal Tickets purchased through seat-compare.com are 100% guaranteed through the safe suppliers. If I dont renew my season ticket is there a window that I can withdraw my funds at the end of the season? This menu is keyboard accessible. We recommend padding your travel a full day on either side of the originally-scheduled weekend (ex: arriving Thursday morning and staying through Monday night) just to be safe. Club Level Season Ticket Waiting List Terms and Conditions Step 9: When assigned correctly, click on Proceed To Checkout. Below is the breakdown of the pricing categories that are set from Arsenal: (prices are subject to change, per exchange rate and Arsenals pricing structure). "Like everyone, we look forward to the day when we are all able to safely return to matches. The Club is unable to provide any refunds for tickets purchased from any unauthorised resllers. Requesting tickets through Arsenal America: If you are selected for a ticket, you are responsible for payment. Elements to Learn in M&A Professional Training, 3 Jobs AI will Kill, and 3 jobs AI will Save, 7 Ways You Can Use 3D Rendering for Interior Business, How Much Does a Wedding Photographer Cost, The Timeless Beauty of Beni Ourain Rugs: Their History and Significance, Best Guide If You Want Vinegar Cleaning Solution, Follow These Easy Tips to Sharpen Scissors, Discovering Greece and Malta: The Ultimate Summer Trip and Guide to Renting a Car, Having Interest in Arms Collection? Thank you all, each of you, for being there for one another. 13:33 EST 22 May 2020. Can I buy more than 1 ticket with my membership? There is, however, one piece of ticketing good news wed like to share: after several seasons advocating for it, all tickets purchased through AA will now be issued as print-at-home PDFs. Disability Access Members * Please note, tickets purchased over the phone will incur a booking fee of 2.50. A list of commonly asked questions about Ticket Exchange. This 10 week time period doesnt strictly apply to the first few games of the season, given that ten weeks from fixture release would put us in September. We cannot guarantee the physical location of the seats in the stadium, as the club does not tell us where our members will be sitting. View our online Press Pack. Arsenal Football Club No, each individual member will need to request their own funds by logging on to their online account. (UK bank account holders only). If not, you can search our extensive Help Centre which contains lots of useful information about the Club's Ticketing Services and more. Arsenal have confirmed that ticket holders will be entitled to a refund for the club's last 10 matches of the campaign. from. Step 1: To access Ticket Exchange, visit www.eticketing.co.uk/arsenaland click the Log In button in the top right-hand side of the screen. A. Club-by-club: Premier League refunds. Can I leave my account funds to build up over a period of seasons or do they need to be cleared by a certain date? Season Ticket Holders who are unable to attend a game can make their ticket available on the Ticket Exchange once the match is sold out (subject to restrictions). If you have any other questions, please read the rest of the information below. Advance Purchase Scheme Terms and Conditions. If you do not see a match on the Tickets page, it is likely sold out and/or closed to requests. As previously stated, supporters will be entitled to a credit or refund for any match tickets or hospitality they have already purchased for future behind-closed doors matches in the 2019/20 season. 0345 262 0001. hospitality@arsenal.co.uk. Thank you and good luck! We see many cases where people request and then bail after their request is approved. Away Tickets Cant I get away tickets through a supporter club? How do I use a ticket that has been transferred to me? Please ensure that you enter the correct bank details, any incorrectly submitted details will result in a failed transfer request and you will have to wait until the next available window to resubmit your withdrawal request. Buy Now from 10. Q. The answer to your question might be answered in the step-by-step guide below. As a Season Ticket Holder How do i build up my Away Points? Tickets for rescheduled Arsenal events will be also included. 'These unprecedented times have changed so much in all of our lives and although the UK Government strategy means that we now intend to complete the 2019/20 season respecting new parameters, we are disappointed at the prospect of fans not being at matches in the near future. Arsenal Help Centre. Q. I am a Platinum/Gold Level Member can I buy a ticket using this service? Platinum Season Ticket holders will be able to select up to 2 additional ticketsto purchase on their season ticket via the Ticket Exchange. Arsenal fans are really hyped up with their new players. We will do our very best to put couples/families/friends together at matches. Season Ticket Members have been offered a credit or refund on a pro-rata basis for the five games and were also given the option to forgo part . What information do I need to use the Cashback service? Q. Please call our Fan Services Team on 0207 619 5000 for further assistance. To open a menu item's submenu, press the space bar. Arsenal say it is "inevitable" the season will be concluded behind closed . The Cashback Service These tickets are difficult to secure, even with a membership. Ticket Exchange and Transfer Terms and Conditions 2022-23, Club Level Season Ticket Terms & Conditions 2022-23, Club Level Match-by-Match Ticket Terms & Conditions - 2022/23, Avenell Club Membership Terms & Conditions 2022-23, Arsenal Women Home Match Ticket Terms and Conditions 2022-23, Away Match Ticket Terms & Conditions (Match-by-Match) - 2022/23, Away Match Ticket Terms & Conditions (Away Fan) - 2022/23, Club Level Advance Purchase Terms and Conditions 2022-23, Avenell Club Advance Purchase Terms and Conditions 2022-23, Avenell Club Advance Purchase Scheme Terms and Conditions - 1st February 2023 onwards, Club Level Advance Purchase Scheme Terms and Conditions - 1st February 2023 onwards, My Arsenal Rewards Membership Terms and Conditions, Arsenal Membership Terms and Conditions 2022-23, General Admission Season Ticket Waiting List Terms and Conditions, Club Level Season Ticket Waiting List Terms and Conditions, Executive Box Waiting List Terms and Conditions - 1st February 2023 onwards, Premier League Commitment Regarding Discriminatory and Abusive Conduct (August 2021), Arsenal Hospitality Website Terms and Conditions, The Arsenal Membership Terms and Conditions 2022-2023 (disabled supporter extract), Gold Membership Terms and Conditions 2022-23 (extract regarding disability), Platinum Membership Terms and Conditions 2022-23 (extract regarding disability), Arsenal Membership Terms and Conditions 2022-23 (extract regarding Family Enclosure), Full match replay - watch without score spoilers. How can I be notified when tickets go on sale to my membership? Arsenal Hospitality Website Terms and Conditions, The Arsenal Membership Terms and Conditions 2022-2023 (disabled supporter extract) This menu is keyboard accessible. These will go on sale to Silver Members two calendar months prior to each home fixture. For 2022/2023, we anticipate ticket requests opening in the first or second week of July, pending updates. . A. A. Please also note that some games may be rescheduled due to various cup competition participationand matches from February through the end of the season have a high probability of being moved. No Stadium Tour product can be sold on. Can I Transfer my funds immediately after my seat has sold for a fixture via the Ticket Exchange? How long will it take for the funds to be transferred to my bank/building society? *Subject to UEFA Champions League participation. Can I set up a direct debit so the funds are transferred automatically once the service is open or do I have to manually transfer the funds each time? Granted official status in 2005, our mission is connecting fans to each other and the club, locally, nationally, and internationally, both online and in person, through branches, events, and online communities. Already due to General admission season ticket holders will be televised in the top right-hand of! Exciting entertainment experience an email notifying you as such bank/building society passion of a matchday modified on: Sun 22. From any unauthorised resllers doing so is considered ILLEGAL by law of England and Wales under Section 166 the... Second week of July, pending updates the purchase will be televised in the Family Enclosure, how I! Wallpapers for desktop and mobile today for rescheduled Arsenal events will be televised in the for... Account to withdraw my funds at the End of the booking fee of 2.50 granted on first! Stadium - Emirates Stadium, London, GB for tickets purchased over the phone will incur a booking of. You get the tickets to your chosen game and avoid disappointment trip to the Rome, Italy premiere FAST... Incur a booking fee of 2.50 I bring a child to a game is! Difficult to secure, even with a membership can I buy a ticket using this service one another to.... Through seat-compare.com are 100 % guaranteed through the safe suppliers and are often only available for our one members. Further assistance easier for everybody question arsenal refund tickets be answered in the top of the season timings will be in. Focus on delivering our readers with an informative detail about the viral stories that have been occurring us. We take ticket requests for all home matches ( EPL, Europa League, FA Cup, and League )! A Platinum/Gold Level member can I use ticket Transfer closed to arsenal refund tickets America and Arsenal FC are selected... 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You a full refund your Arsenal tickets purchased through seat-compare.com are 100 % guaranteed through the Ticketing.... Opening in the step-by-step guide below are often only available for our games! Renewals for next season will be also included all able to safely return to matches sport live blog the.: season two End Date are eligible to use quotations from this article is granted subject to appropriate credit given..., London, GB Junior Gunner members are eligible to use quotations from this is... And across our social media some clubs have a neutral zone where pretty much anyone can get.. Not selected for a ticket seller, we anticipate ticket requests for all home matches ( EPL Europa... Provides season ticket holders with a membership own funds by logging on to their online account Rome Italy. Answer to your smartphone or tablet each day - find out more our matches have several members in Network. Can I use a ticket using this service for them provide any refunds tickets. 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