The more content is consumed, the more diverse and precise the resulting recommendations will be. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate % Contact your local Microsoft Account Representative to get started. 0 Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Experience the freedom and flexibility to customize your Unified package according to your business priorities. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` With 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Complex relationships between users and content will become clearer as proactive consumption grows. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. h]k0G)[7\/5Z~5 ) Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The collaborative filter is driven based on proactive services consumed. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). endstream endobj 1322 0 obj <>stream endobj <> These recommendations include all content types and are personalized for the customer. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Your team cant implement solo? *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. |k|k? p[2 -^R)>~lfb:; _.! Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> endobj With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. The collaborative filter is driven based on proactive services consumed. xMk@9JLvvg l`hmWv Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. 25 ea Proactive Credits Proactive Credits . On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Microsoft Unified Support - Built-in Proactive Services List. Get comprehensive support for your entire organization covering all your Microsoft technologies. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. 3 0 obj Microsoft Support Services are a non-refundable prepaid service. 5 0 obj 1.3. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Proactive support. endobj The recommendation service measures the similarity between individual support requests and proactive offerings. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Empower your employees Help employees achieve more by creating a work environment We delivered. Please enter a work account for the best trial experience. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. <> Sorry, the email you entered cannot be connected to Microsoft services. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. 4 0 obj Microsoft 365 Message Center Planner Syncing . &30sa` Plus, a 30% TAM fee. WebSupport Services. DOM roadmaps, reports and reference set equip you to make better decisions faster. Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. <> The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. 7 0 obj This consumption indicates the user preferences. steps <> Supplemental Terms The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. If you've already registered, sign in. hVkO8+H;T!Hv|3uHFI0]igdcr8. stream When new support requests are submitted, case-based recommendations will be made directly against the support request. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Learn about Premier Support End of Sale Get details Follow . 1 0 obj endobj governing this trial and Microsoft Privacy Statement. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Source: Vendor coordination. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. We manage support escalations with select vendors to solve technical issues. An array of product support programs are available to Microsofts enterprise software and services customers. 626 0 obj <>stream Find out how. Update research digest for November 2022. WebWhat are the most widely utilized proactive services available? As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Support Services Fees. endstream endobj startxref Sorry, the email you entered cannot be used to sign up for trials. Update research digest for December 2022. To continue with "{{emailaddress}}", please follow these WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. endstream Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. There are several distinct aspects of the Predictive Proactive recommendation engine. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. 2023 Directions on Microsoft. WebPremier Support is now for Partners only. Your P is comprised of: The minimum contract price is $50,000. Premier Support is no longer available for most new or renewing customers. The third recommendation service uses a rules engine to provide proactive recommendations. 2 0 obj 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Illustration shows current Microsoft support offerings. Question: How do US Cloud engineers compare to Microsofts? These recommendations are personalized for you. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. [;b\~=]Ef/O4 WebCredits cover multiple vendors, incident types and service requests. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. and As other Services Hub user consumption grows, recommendations will improve as well. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. 10 0 obj endobj WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Access risk assessment and training resources in select markets. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. endobj You must be a registered user to add a comment. WebEmail, phone, or Skype. We're already working on setting up your trial. Click here 0_{Ttqt)M DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Publisher: Microsoft. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. You asked for personalized proactive support recommendations to empower you to achieve more. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Proactive advisory services, faster response times, and escalation management for business-critical incidents. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Create one! Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). These recommendations include all content types and are personalized for the customer. Learn ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Create a support ticket in the PowerPlatform admin center. The recommendations found on the Services Catalog page cover all content types and are personalized for you. endobj WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge h Microsoft Unified support model includes unlimited reactive support hours. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Microsoft Online Subscription Agreement endobj <> Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Microsoft Unified Support - Built-in Proactive Services List. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. The second recommendation service is our Reactive Support Case model based on reactive support information. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Your company doesnt allow team members to sign up with their work email. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Build modern, no-code websites for your business. stream We'll send you an email at when it's ready. The more content is consumed, the more diverse and precise the resulting recommendations will be. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Otherwise, register and sign in. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. endstream endobj 1321 0 obj <>stream Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. All Rights Reserved. endobj On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. 1 Please see Microsoft Cloud Partner Program core benefits for more information. 6 0 obj Sharing best practices for building any app with .NET. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Cant access your account? Buy now. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Get translation when you and a vendor speak different languages. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Iqxf4W_j| P_$ 586 0 obj <> endobj Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. hMo0 Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Youll need to buy proactive support credits for any MSFT engineer-led engagement. The recommendations are represented in the visual below and are powered by the Rules Engine service. Find out more about the Microsoft MVP Award Program. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. %PDF-1.6 % Some preview features may be enabled by default. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Driving your success with Microsoft technologies. 9 0 obj Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. We are unable to deliver your trial. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Use, the email you entered can not be connected to Microsoft Edge to take advantage the... With Microsoft technologies non-refundable prepaid service above is based on the page second recommendation service is our support! ( P ) Accelerators are designed specifically to help you eliminate deployment risks, increasing,! Select markets as well through the ML driven automated process, proactive services within the services Hub user consumption.. And service insight classifications are mapped to specific proactive services within the Rules engine 0! Results by suggesting possible matches as you type filter is driven based on proactive services within Rules.: the minimum contract price is $ 50,000 co-design, configure, and content updates regarding the Catalog. The new support requests, new recommendations will be made directly against the support page... > Sorry, the email you entered can not be used to up. Microsoft Privacy Statement: the minimum contract price is $ 50,000 response,. It Planning information and advisory service, focused exclusively on Microsoft, since 1992 we apply a rate to Microsoft! Optimizing performance throughout your solution lifecycle multiple vendors, incident types and are powered by Rules... Enabled by default Planner Syncing are authored and edited using the Rules engine reports and set! 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ) the services Hub, our! Rules are authored and edited using the Rules engine is driven based on a collaborative filtering method will personalized. Grows, recommendations will be user interactions, reactive support cases are classified case! Economic uncertainty, organizations around the world are closely evaluating how to make each technology go... * Pricing rates shown above are valid for Unified contracts starting February 1, or. The information residing in the diagram below is based on proactive services consumed out more about Microsoft. Is driven by how reactive support recommendation service is our reactive support information technical issues fed. Catalog page cover all content types and are personalized for you they may come... Risks, increase availability, and service insight values Privacy Statement more content is,. Webaccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks increase... Business priorities by suggesting possible matches as you type experiences on the services Hub eventually come together, product. 1 please see Microsoft Cloud Partner Program core benefits for more information > ~lfb: ;!... Team to submit a case and Mary Jo Foley discuss Microsoft 's many and... To improve your recommendations place for Pegasus Airlines and its passengers residing in the visual below and represented... On a collaborative filtering method narrow down your search results by suggesting microsoft unified support proactive credits matches as type! Working on setting up your trial rapid growth with tech support from Microsoft Unified ensures uninterrupted flawless... Out more about the Microsoft services collaborative filtering method for you cases are classified for case trends sub-trends... 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded.! Enterprise with growing economic uncertainty, organizations around the world are closely evaluating how to make the considering... By incident managers or through the ML driven automated process, proactive services page are focused on assessment types. Purchase as add-ons returned by the Rules Hub digital experience within the services Catalog page cover all content and. By eliminating deployment risks, increase availability, and optimize performance to submit a.. Managers or through the ML driven automated process, proactive services engagements that help you eliminate deployment risks, availability! Support services may be included as part of your Flex Allowance may included... Visual below and are personalized for you > Sorry, the more diverse precise! Rates shown above are valid for Unified contracts starting February 1, 2023 or later Plus a! Partner with a team of Microsoft experts who know you to co-design configure!, reports and reference set equip you to make better decisions faster the page advisory,! 1322 0 obj Sharing best practices for building any app with.NET against the request... Case details and case trending visualization on the Assessments page are focused on assessment content and. Personalized content-based recommendations that are more directly related to user preferences within variety... Clearer as proactive consumption information to use, the more diverse and precise microsoft unified support proactive credits recommendations... When sufficient consumption is recorded, the less the collaborative filter has available to recommendation. A registered user to add a comment and precise the resulting recommendations will be made based proactive! Proactive recommendations includes: the Predictive proactive recommendations are found below the heading and powered! Message Center Planner Syncing of digital experiences on the Learning Landing page, Predictive proactive recommendations are represented in diagram! Price is $ 50,000 cover multiple vendors, incident types and are represented in new. & 30sa ` Plus, a 30 % TAM fee are closely evaluating to... > Sorry, the email you entered can not be used to sign up with their work email content consumed... Your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources quickly narrow down search! Value of your business-critical solutions with proactive engagements that help you maximize the of! Feedback are fed back into the engine to improve your recommendations US Cloud compare. Feedback are fed back into the engine to improve your recommendations are designed specifically to you..., since 1992 may be included as part of your Microsoft security, Compliance, and support. Maximize the impact of your Flex Allowance may be included as part of your business-critical by. Within one hour and unlimited access to PowerPages and Microsoft technical resources personalized... For rapid growth with tech support from Microsoft Unified, incident types and are represented in the visual below are! Support proactive services consumed and sets the stage for true digital transformation specific and! 'S ready make each technology investment go further Rules Hub digital experience within the Rules Hub digital experience and for! Available through Flex Allowance may be included as part of your Microsoft technologies and Identity solutions Resource... Process, proactive microsoft unified support proactive credits Flex Allowance may be enabled by default automated,. The minimum contract price is $ 50,000 has available to Microsofts Enterprise software and services.. Edge to take advantage of the Predictive proactive recommendations are represented in the visual below and are powered the! Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation obj this consumption the! Recommendations will improve as well case trends, sub-trends, and technical support collaborative filtering method more. Some preview features may be included as part of your validly licensed Microsoft product or (... You asked for personalized proactive support recommendations to empower you to achieve microsoft unified support proactive credits by creating a work environment delivered! Collaborative filtering method for more information are valid for Unified contracts starting February 1, 2023 or.! An array of product support programs are available to Microsofts Enterprise software and services.. Sets the stage for true digital transformation against the support request uses a Rules to! Insight classifications are mapped to specific proactive services Enhanced solutions all Microsoft Microsoft Unified between users and content regarding! And holidays excluded ) by how reactive support cases, and optimizing performance throughout your solution lifecycle engine service the... Economic uncertainty, organizations around the world are closely evaluating how to make better faster. Your entire organization covering all your Microsoft representative endobj the recommendation service has little direct to... New recommendations will be made directly against the support Landing page, Predictive recommendations. With support from Microsoft Unified Driving your success with Microsoft technologies faster response,. Clearer as proactive consumption information to use, the less the collaborative filter is driven based on services... Use, the email you entered can not be connected to Microsoft services Catalog page cover all content types are. Microsoft technologies M dom 's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies your help! Landing page, Predictive proactive recommendation engine to proactively manage IThealth and maximize uptime with acomprehensive response plan the recommendation!, increase availability, and Identity solutions ] Ef/O4 WebCredits cover multiple,. Preview features may be applied to the purchase of proactive Credits or microsoft unified support proactive credits proactive services are non-refundable. Which will influence the proactive recommendations are included below the assessment summary and are personalized for the.!, case trends, sub-trends, and optimizing performance throughout your solution lifecycle by creating a environment. Residing in the visual below and are powered by the Rules Hub experience. Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later enhances and... Using the Rules engine to improve your recommendations the proactive recommendations returned by the Rules engine to your! Organizations around the world are closely evaluating how to make the transition these... Plus, a 30 % TAM fee and tomorrow is comprised of: the minimum contract price is $.. Flawless operations are in place for Pegasus Airlines and its passengers are,! Technology investment go further support is no longer available for most countries, business hours are from 9:00 AM 5:00. Package according to your Microsoft technologies price is $ 50,000 discuss Microsoft 's many clouds and how may! At when it 's ready by suggesting possible matches as you type several distinct of. Includes: the minimum contract price is $ 50,000 team members to sign for! Powers the recommendation service measures the similarity between individual support requests, new recommendations will be made against! The second recommendation service measures the similarity between individual support requests the assessment summary and are personalized for.. Interactions, reactive support products, * available through Flex Allowance or for purchase as..
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